Shipping Policy

At S2Prints, we aim to provide fast and reliable shipping to ensure your custom T-shirts, corporate gifts, and other products arrive in a timely manner. Please review our shipping policy to understand how we handle shipping and delivery.

  1. Order Processing
  • Processing Time: All orders are typically processed within 2-5 business days. This includes time for printing custom designs and preparing your order for shipment. For non-custom items (e.g., ready-made T-shirts or promotional gifts), processing time is usually 1-2 business days.
  • Custom Orders: Due to the personalized nature of custom items, processing times may vary depending on the complexity of the design and the quantity ordered. If your order requires additional processing, we will notify you via email.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully placed. After processing, you will receive a second email with tracking information once your order has shipped.
  1. Shipping Methods & Delivery Times

We offer a range of shipping methods to suit your needs. Delivery times vary depending on your location and the shipping method selected at checkout.

  • Standard Shipping: Typically takes 5-7 business days for delivery within India
  • Expedited Shipping: Typically takes 2-3 business days within India
  • International Shipping: Delivery times for international orders vary by destination but usually take between 7-21 business days. Customs delays may affect delivery times.
  1. Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, order size, and weight. You will be shown the available shipping options and their costs before you complete your purchase.

Please note: Shipping costs for international orders are higher and may be subject to customs fees or taxes, which are the responsibility of the customer.

  1. Order Tracking

Once your order has shipped, we will send you a tracking number via email, which you can use to track your shipment through our carrier’s website.

Please note that it may take 24-48 hours for the tracking information to update after you receive the tracking email.

  1. Shipping Restrictions
  • International Shipping: We currently ship to the following countries: [List of countries]. If your country is not listed, please contact us to inquire about possible shipping options.
  • Customs & Duties: International shipments may be subject to import duties, taxes, or other fees that are levied once the package reaches your country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information.
  1. Shipping Delays

While we strive to meet the estimated delivery times, please note that shipping times are not guaranteed and can be impacted by factors beyond our control, such as:

  • Carrier delays
  • Weather conditions
  • Customs processing (for international shipments)

In the event of a delay, please contact us, and we will assist in tracking down your package.

  1. Lost or Damaged Items
  • Lost Shipments: If your order does not arrive within the expected delivery window, please contact us within 10 business days from the expected delivery date. We will assist you in locating your package and, if necessary, initiate a claim with the carrier.
  • Damaged Items: If you receive a damaged product, please contact us within 2 days of delivery. We will work with you to replace the item or issue a refund for any damaged products.
  1. Customer Responsibilities
  • Correct Shipping Information: Please ensure that your shipping address is correct when placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
  • Shipping Notifications: You are responsible for monitoring your shipping updates and tracking information. If the carrier is unable to deliver the package due to an incorrect address or failure to claim a package, the customer may be responsible for any additional shipping fees incurred.
  1. Changes to Shipping Policy

We may update our shipping policy from time to time to reflect changes in shipping options, rates, or delivery times. We will post the updated policy on our website, and any changes will apply to orders placed after the update.